Brookeville, Maryland
Not resolved
1 comment

My mother and I ordered over $800 of trees, berries, bushes, etc.Several trees arrived dormant, and two of them never grew all year.

The two we purchased for total of $127. E-mailed pictures of the two (completely dead) trees that were planted immediately and cared for more than adequately.

I was told that because we didn't purchase additional insurance that they sell I was not entitled to a refund or replacement. I was offered a $20 credit to shop there again - what?!

We paid for live trees; this is not an acceptable customer service policy.

We ordered over $800 worth of merchandise.We will not be back.

Monetary Loss: $127.

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just me
#953523

The tree in the second picture appears it isnt getting enough sun..it looks to be in a lot of shade....wondering if sny of them ever grew or came out of being dormant??

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