My mother and I ordered over $800 of trees, berries, bushes, etc. Several trees arrived dormant, and two of them never grew all year.
The two we purchased for total of $127. E-mailed pictures of the two (completely dead) trees that were planted immediately and cared for more than adequately.
I was told that because we didn't purchase additional insurance that they sell I was not entitled to a refund or replacement. I was offered a $20 credit to shop there again - what?!
We paid for live trees; this is not an acceptable customer service policy.
We ordered over $800 worth of merchandise. We will not be back.
Monetary Loss: $127.